Privacy Policy

1. General

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Ridely LLC acting as data controller, is dedicated to safeguarding and respecting your privacy. This notice (the "Privacy Notice") aims to inform you about our practices concerning the collection, use, and disclosure of information you may provide through our website or mobile applications (the "Platforms").

 

This Privacy Notice (along with our Terms and Conditions, other referenced documents, and our Cookie Notice) outlines the foundation for processing any personal data we gather from you or that you provide to us. We kindly request that you carefully review the following to understand our approach and practices regarding your personal data and how we will handle it.

 

2. What information do we collect from you and for how long?

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At Ridely LLC, we may gather and process various types of data about you, including:

 

2.1. Information you provide

 

You may share information with us, including personally identifiable data ("Personal Data"), when using our Platforms. This can occur when you complete forms on our Platforms (like registration forms), participate in our contests, promotions, or surveys, communicate with us via phone, email, or other means, or report issues with our Platforms.

 

The information you provide may include:

 

2.1.1. Essential details required for registration or accessing our services, such as your name, email, birth date, gender, phone number, and a password. These fields are mandatory, and without them, Ridely LLC cannot provide you with our Platform services or allow you to create a user account.

 

2.1.2. A profile picture

 

2.1.3. Your mailing address

 

2.1.4. Information about your vehicles

 

2.1.5. A brief personal description

 

2.1.6. Records of our correspondence

 

2.1.7. Details of bookings or trip-related advertisements you've made through our Platforms

 

2.1.8. Information about financial transactions, including those made via our Platforms. This may involve payment card or bank account details, and information about trips booked or offered through our service.

 

2.1.9. Data about your visits to our Platforms and the resources you access

 

2.1.10. Your responses to surveys or questionnaires, such as reviews of shared trips. We may use this data for analytics and to better understand our users.

 

2.1.11. Information you provide when reporting issues with our Platforms or services

 

2.1.12. Location data, when you've consented to its collection and processing

 

2.1.13. Identification documents (e.g., passport, driver's license, ID card), biometric data, real-time location data that can identify an individual, and highly confidential business information (such as sensitive business strategies or communications, including attorney-client privileged information), if you agree to provide these.

 

2.1.14. Authentication credentials, information subject to strict regulatory or contractual requirements (e.g., PCI, HIPAA, state and federal data security laws), such as credit card details, card numbers, security codes, and magnetic stripe information.

 

2.2. Information we collect automatically

 

2.2.1. When you use social media authentication to sign up, Ridely LLC will access specific Personal Data from your social media account, as permitted by the platform's terms and conditions. This may include your name, profile picture, email address, and other relevant information. We might also gather some of your Personal Data when you engage with third-party social media features, such as "Like" buttons.

 

2.2.2. During your visits to our Platforms, we may collect data about your devices and networks, in compliance with applicable laws and with your consent when required. This information could include your IP address, login details, browser specifications, operating system, advertising identifier, and details about your browsing behavior on our Platforms. We gather this information using various technologies, including cookies.

 

2.2.3. We also compile aggregated data about your Platform activity, such as the number of rides offered or your message response rate. This information may be displayed on your public profile on our Platform.

 

2.3. Data Retention Practices

 

2.3.1. General Retention Periods

 

Ridely LLC implements the following data retention policies, except for specific categories of Personal Data mentioned in sections 2.3.2 and 2.3.3:

 

- For active accounts: We archive your data 5 years after your last platform interaction.

- For closed accounts: We retain data for 30 days post-closure. However, if you received a negative rating or report, we extend this period to 2 years.

 

2.3.2. Special Category Retention Periods

 

Certain types of Personal Data are subject to different retention durations:

 

- Financial records: Kept as long as required by tax and accounting regulations (up to 10 years for some documents).

- User-generated content: Anonymized according to the timeframes in 2.3.1, but remains visible on our platform.

- System logs: Maintained for up to 12 months from collection.

- Customer service call recordings: Stored for up to 1 month; associated analysis documents kept for up to 1 year.

- Identity verification and fraud detection data: Retained for 1 year.

- Saved payment card information: Kept until consent withdrawal or card expiration, whichever comes first.

 

2.3.3. Suspended or Blocked Accounts

 

For accounts suspended or blocked due to rule violations, we retain data for 2 to 10 years, depending on the severity of the breach. This measure helps prevent rule circumvention.

 

2.3.4. Legal Compliance and Dispute Management

 

We may archive certain Personal Data for up to five years to meet legal obligations and manage potential disputes.

 

3. How We Use Your Information

 

Ridely LLC utilizes collected information for various purposes, each with its own legal basis:

 

3.1. Contractual Obligations

Purpose: To fulfill our contractual duties and provide requested services.

Legal Basis: Necessary for mutual contractual obligations.

 

3.2. Service Communications

Purpose: To send service-related information via various channels.

Legal Basis: Necessary for mutual obligations.

 

3.3. Payment Processing

Purpose: To facilitate payments and cost contributions on our platform.

Legal Basis: Necessary for contractual obligations and legal compliance.

 

3.4. Payment Information Storage

Purpose: To enable saving of payment details for future transactions.

Legal Basis: Based on your consent, which can be withdrawn anytime.

 

3.5. Profile Personalization

Purpose: To allow user profile customization on our platform.

Legal Basis: Based on your consent, which can be withdrawn anytime.

 

3.6. User Interaction

Purpose: To enable communication between users and trip organization.

Legal Basis: Necessary for mutual contractual obligations.

 

3.7. Customer Support Access

Purpose: To provide access to our Community Relations service.

Legal Basis: Necessary for contractual obligations or legal claims.

 

3.8. Service Enhancement

Purpose: To improve customer support through call recording and agent training.

Legal Basis: Based on our legitimate interest in providing quality support.

 

3.9. Compliance and Security

Purpose: To ensure adherence to laws, terms, and policies.

Legal Basis: Necessary for contractual obligations, legitimate interests, or legal claims.

 

3.10. Marketing and Recommendations

Purpose: To send marketing materials and personalized suggestions.

Legal Basis: Based on consent or legitimate interest in providing relevant advertisements.

 

3.11. Service Updates

Purpose: To notify users about changes and guide service usage.

Legal Basis: Necessary for contractual obligations, legal compliance, or legal claims.

 

3.12. Identity Verification

Purpose: To verify user-provided identity documents.

Legal Basis: Based on consent, legal obligations, or for legal claims.

 

3.13. Platform Administration

Purpose: For internal operations, troubleshooting, and research.

Legal Basis: Based on our legitimate interest in platform security and improvement.

 

3.14. Customer Feedback

Purpose: To conduct satisfaction surveys and studies.

Legal Basis: Based on our legitimate interest in service evaluation and improvement.

 

3.15. User Experience Optimization

Purpose: To improve content presentation across devices.

Legal Basis: Based on our legitimate interest in providing meaningful content.

 

3.16. Interactive Features

Purpose: To enable location-based services when chosen by users.

Legal Basis: Necessary for contractual obligations or based on consent where required.

 

3.17. Platform Security

Purpose: To maintain platform safety and prevent fraud.

Legal Basis: Based on legitimate interest, legal obligations, or for legal claims.

 

3.18. Advertising Effectiveness

Purpose: To measure and optimize advertising campaigns.

Legal Basis: Based on legitimate interest or consent where legally required.

 

4. Recipients of Your Information and Purpose of Sharing

 

4.1. When you use Ridely LLC services, certain information about you is shared with other community members on your public profile or during the booking process. For example, we may provide your phone number to members you're sharing a ride with to facilitate trip organization. Your age may be displayed on your public profile to maintain trust within our community.

 

4.2. We may exchange information about you, including Personal Data, with other Ridely LLC entities and affiliates for the purposes outlined in this Privacy Policy.

 

4.3. We may disclose your information to courts, law enforcement agencies, government authorities, tax officials, or authorized third parties if required by law or if we believe in good faith that it's necessary to: (i) respond to claims against Ridely LLC, (ii) comply with legal proceedings, (iii) enforce our Terms and Conditions and Privacy Policy, (iv) address emergencies involving public health or safety, (v) assist with investigations, or (vi) protect the rights, property, or safety of Ridely LLC, its members, or others.

 

4.4. We also work closely with third parties who may receive your Personal Data, such as:

 

- Social media platforms that provide connection services to our Platform

- Business partners advertising services on our Platforms that you may choose to use (e.g., insurance, banking, rental services)

- Partners who advertise our services on their websites

- Subcontractors for technical services, payment processing, identity verification, delivery, or analytics

 

4.5. We only share your Personal Data with these third parties in specific circumstances:

 

4.5.1. When using a third-party service provider to facilitate or extend our services

 

4.5.2. During the booking process, to provide requested services

 

4.5.3. As part of our rating system, where reviews are published on the Platform

 

4.5.4. To improve and optimize our Platforms using analytics and search engine providers

 

4.5.5. When explicitly requested by you (e.g., using social media authentication, subscribing to a partner's service)

 

4.5.6. When distributing parts of our Platforms on business partners' websites

 

4.5.7. In the event of a business sale or acquisition

 

4.6. In compliance with applicable laws and with your consent where required, we may combine information about you, including Personal Data and cookie information, with data from our business partners. We will only use this combined information for the purposes outlined above.

 

4.7. Please note that if you choose to share your information with us through our business partners' connecting services, their privacy policies may also apply. We do not control the collection or processing of your information by our business partners on their platforms.

 

4.8. As required by applicable regulations, payouts are handled by our designated Payment Solution Provider, a licensed financial institution acting as a separate controller. The personal data collected and processed by the Payment Solution Provider is subject to their own privacy policy. You may be asked to provide additional information for "Know Your Customer" (KYC) procedures, which are distinct from Ridely LLC's platform verifications and subject to the Payment Solution Provider's privacy policy.

 

5. Message Usage and Moderation

 

5.1. Message Monitoring and Analysis

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At Ridely LLC, we reserve the right to review communications exchanged between our community members via our Platform. This practice serves several important purposes:

 

- Fraud Prevention: We aim to detect and prevent fraudulent activities that could harm our users or our service.

- Service Enhancement: By understanding user interactions, we can continually improve our platform's functionality and user experience.

- Customer Support: Reviewing messages helps us provide more effective assistance to our users when issues arise.

- Policy Enforcement: We ensure compliance with our Terms and Conditions and other user agreements.

 

For instance, to maintain the integrity of our booking system, we may employ scanning and analysis techniques on messages to identify any attempts to circumvent our policies. This could include checking for unauthorized sharing of contact information or references to external websites. When necessary, we may block messages or apply partial or complete filtering.

 

5.2. Limitations on Message Analysis

 

It's important to note that we do not scan or analyze your messages for commercial or advertising purposes. Our message review process is strictly limited to the purposes mentioned above.

 

While we may utilize automated methods to facilitate message moderation, we do not engage in automated individual decision-making in this context. Our approach aims to balance user privacy with the need to maintain a safe and efficient platform for all our users.

 

6. Personalized Marketing and Electronic Communications

 

At Ridely LLC, we strive to provide you with relevant and engaging content. In compliance with applicable laws and with your explicit consent where required, we may utilize the information you provide on our Platform for targeted electronic marketing purposes. This may include:

 

1. Distributing our newsletters

2. Sending invitations to Ridely LLC events

3. Sharing other communications we believe may interest you

4. Delivering targeted advertising on social media platforms or third-party websites based on your profile and interests

 

Regarding Electronic Marketing Communications:

 

We respect your right to control the marketing communications you receive. You can withdraw your consent at any time through the following methods:

 

1. Adjusting your preferences in your user profile

2. Using the unsubscribe link provided in each communication we send

3. Reaching out to our customer support team using the contact information provided in section 13 of this policy

 

Concerning Targeted Ads and Content:

 

For Social Media Platforms (e.g., Facebook):

You have the option to opt out at any time by:

1. Configuring your advertisement settings directly in your social media account

2. Contacting us as outlined in section 13 of this policy

 

For Third-Party Websites:

Please consult our Cookie Policy for detailed information on how to manage your preferences for targeted advertising on external websites.

 

We are committed to respecting your privacy choices and ensuring that you have control over the marketing communications and targeted content you receive from Ridely LLC.

 

7. Information Transfer: Methods and Locations

 

At Ridely LLC, we primarily store your Personal Data within the United States. However, some of our service providers may be located in other countries. As a result, we may transfer certain aspects of your data to third countries.

 

We take data protection seriously and implement appropriate safeguards to ensure the security and privacy of your information during any transfer process. These measures include:

 

1. Contractual agreements: We use standard contractual clauses with our service providers to maintain data protection standards consistent with U.S. regulations.

 

2. Data encryption: We employ industry-standard encryption methods to protect your data during transmission.

 

3. Vendor vetting: We carefully select and regularly audit our service providers to ensure they meet our stringent data protection requirements.

 

4. Data minimization: We only transfer the information necessary for specific services.

 

If you have any questions or concerns about how we handle international data transfers, please contact our us at theridelyapp@gmail.com. We can provide additional details about our data protection measures upon request.

 

8. Your Rights Regarding Personal Data

 

8.1. You have the right to request a copy of the personal data we hold about you, which is known as your right of access.

 

8.2. If any processing of your data is based on your consent, you can withdraw that consent at any time, as outlined in Article 3.

 

8.3. You may also request the deletion of your personal data or the correction of any inaccuracies (your rights to erasure and rectification). However, please be aware that we may retain certain information as required by law or if we have a legitimate reason to do so. For example, if we suspect fraudulent activity or violations of our Terms and Conditions, we may keep your data to prevent further breaches of our community rules.

 

8.4. You have the right to object to the processing of your personal data at any time, whether for direct marketing purposes or for other processing based on our legitimate interests (your right to object).

 

8.5. You can request a restriction on the processing of your personal data (your right to restrict processing). This applies in specific situations: (i) if you dispute the accuracy of your data and we are verifying it; (ii) if you have exercised your right to object and we are still determining whether our legitimate interests outweigh yours; (iii) if your data has been processed unlawfully and you prefer a restriction rather than deletion; or (iv) if we no longer need your data for processing but it is necessary for you to establish, exercise, or defend legal claims.

 

8.6. You have the right to data portability, which allows you to receive the personal data you provided to us in a structured, commonly used, and machine-readable format and to transfer this data to another controller.

 

8.7. If you believe that your rights have been violated, you have the right to lodge a complaint with the relevant data protection authority or seek legal recourse through the courts.

 

8.8. Additionally, you have the right to provide directives regarding the handling of your personal data after your death.

 

8.9. To exercise any of these rights, please reach out to our Group Data Protection Officer using the contact information provided in section 13 below.

 

9. Cookies and Similar Technologies

 

For more information, please refer to our Cookie Policy.

 

10. Password Confidentiality

 

If you have selected a password to access your account on our Platform, you are responsible for keeping that password secure. We strongly advise against sharing your password with anyone.

 

11. External Links and Social Media

 

Our Platform may occasionally include links to the websites of our partners, advertisers, and affiliates. If you click on any of these links, please be aware that these sites have their own privacy policies, and we cannot be held responsible for their practices. We recommend reviewing the privacy policies of these external websites before providing any Personal Data.

 

12. Updates to Our Privacy Policy

 

Any future modifications to our Privacy Policy will be posted on this page. When appropriate, we will inform you or seek your consent regarding these changes. We encourage you to check this page regularly for any updates or revisions to our Privacy Policy.

 

12.5 

We ensure that we are not sharing end-user information with third parties/affiliates for marketing/promotional purposes.

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13. Contact Information

 

If you have any questions about this Privacy Policy or if you would like to make any requests concerning your Personal Data, please feel free to contact us via email at theridelyapp@gmail.com. Our registered office is at 3617 SW 167th Terrace, Miramar, FL, 33027.